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Returns and Refund Policy

    Returns & Replacements

    If your item has an issue, please submit a ticket to our Support Centre indicated the following details

        1.Please tell us your order number and product code, explain the issue with your item details, including the cause and date of the issue.

        2.Please tell us what actions you have already taken to resolve the issue.

        3.Please send us clear pictures or video of the defects (under 2MB) in good lighting of both the product and outer packaging.

    Please kindly follow the instructions given the RMA/ warranty process above. Only defective items can be returned for a full compensation

    1. If you are not satisfied with a product because it is faulty, you can send it back to us for a refund or exchange within a period of 30 days after you have received it. Shipping fees to return the item back to us will be the responsibility of the customer.

    2.If the product works but you do not wish to retain it, you can also send it back within a 30 day period for an exchange or a partial refund. You have to cover the shipping cost both ways. All shipping fees are non-refundable.